Privacy 

This Privacy Policy is effective January 1, 2023 and last updated April 6, 2022. To review our previous Privacy Policy. 

Welcome to Cyfti. Cyfti is where neighbors plug into the neighborhoods that matter to them. We believe by bringing neighbors together, we can cultivate a kinder world where everyone has a neighborhood they can rely on.

We invite you to read this Privacy Policy (“Privacy Policy”), which explains our privacy practices and how we handle personal information collected through Cyfti, as well as through other social media, our marketing activities, our live events, and other activities described in this Privacy Policy. This Privacy Policy also explains how we use and share such information and choices you have about your personal information.

We use “Cyfti ” to refer to the Nextdoor websites and our iOS and Android apps (also referred to as our “Services”). We also use “Cyfti ,” “we,” “us,” and “our” to refer to the companies operating our Services as described .A “Member” is an individual who has registered to use our Services.

Unless otherwise indicated, this Privacy Policy applies to all of our Services in all geographies in which Cyfti offers its Services. Some parts of this Privacy Policy apply only to our Services offered in particular geographies; please see Section 11 for additional information. Capitalized words used but not defined have the meanings described. 

1. What Personal Information Is Collected?

We may collect personal information about you from you directly, from other Members or other users of our Services, through technology that automatically collects information from your browser or device, and from third-party sources. See below for examples. Note that not all Cyfti account types and features are available in all locations, so some of the examples below may not apply where you live. Additionally, these examples are not exhaustive and we may collect personal information that is not specifically listed below, which we use consistent with this Privacy Policy. We may also provide supplemental information about our data collection or privacy practices in disclosures about specific Services or circumstances, or in some cases, at the time we collect personal information from you. Any personal information that we collect will be used and processed in a manner consistent with this Privacy Policy.

1.1 Personal information we may collect from you.

    • Your personal details.
      • When you sign up for Cyfti, you will need to provide certain information about yourself, such as your name, email address, and physical address. You may also choose to provide other personal details, either when you sign up or at a later time, such as your gender, race or ethnicity, and demographic information. You may also choose to reveal information about yourself in your Cyfti profile, or when you post or comment on Nextdoor, which is described in more detail below.
      • If you want to join Cyfti or use our Services before they have been introduced to your neighborhood, then you can choose to give us your contact information and ask us to notify you when we introduce our Services to your neighborhood.
      • If you contact support, you will need to provide us with your contact information and a description of the issue, or else we won’t be able to respond or provide support to you
      • Data from other accounts. If you use a third party service, like Facebook, Google, or Apple to log in to Cyfti (or if you connect a third party account to your Cyfti account at any other time), then you authorize that third party service to share your personal information with us.  This information may include your name, photo, email address, and any other information you agree to let the third party service share with us. (The specific personal information shared with us will depend on the third party’s privacy practices, agreements we have with the third party, and any choices that you may make in sharing your personal information.)
      • Contact lists. You may choose to share or sync your contacts with Cyfti, including contacts’ names, email addresses, physical addresses, phone numbers, or other information included with your contacts. You may also manually enter the contact information of your neighbors. We use the contacts you provide to help you see which of your contacts have already joined Cyfti, so that you can invite your contacts who aren’t on Nextdoor to join, to be notified when your contacts join, and to see more of what’s relevant to you through personalization.

 

      • Profile, posts, direct messages, interests, location, and recommendations.
        • You may share information about yourself in your profile, including your interests, skills, pictures, information about your household, biographical information (such as your job, hometown, time you have spent living in the area, etc.), emergency contact, or things that you love about your neighborhood.
        • You may post on Cyfti. Posts may include text, images, photos, videos, tags of people or places, polls, offers to sell or give away items, or anything else you want to share.
        • You may send direct messages on Cyfti.  Direct messages may include text, images, photos, or videos.
        • You may share information about your interests, including by joining and/or posting in a Group or following a neighborhood or topic.
        • You may share information about local businesses in the form of a  recommendation , review or rating, comment, or by claiming or creating a bussiness new 
      • Payment information. If you make a payment either to or through Cyfti, then you are providing our third party payment processors (for example, Stripe) with your payment card details and other payment information in order to complete the transaction.
      • Survey data. We may contact some Members to request participation in a survey or other general research. If you choose to take part in these, you may provide personal information, in or along with your survey responses, or in any other feedback or comments you give us. In addition, you may choose to provide race or ethnicity information about yourself in response to our welcoming platform survey. This information will be used only to better understand and address potential bias in our Services. More information on our welcoming platform survey may be found.
      • Contests, sweepstakes, and prize drawings data. If you take part in a contest, sweepstakes, or prize drawing, then you may provide personal information, feedback, or comments in order to enter, or as part of the contest, sweepstakes, or prize drawing.
      • Messages and email data. We collect information about you when you send, receive, open, read or otherwise engage with messages, email, or other communications in connection with our Services, including whether you have opened or acted on those communications. 
      • Photos and videos. You may choose to give permission for our Services to collect images, photos, videos, and other information from your device’s camera and photo library For example, when you choose to include images, photos, or videos in your posts these files may include metadata indicating how, when, where and by whom the files were created and how they are formatted. Metadata may be accessible to other Members or anyone else who can access the files.
      • Geolocation. You may choose to grant our Services permission to access your device’s precise geolocation, which we may use to confirm your address and help us operate or personalize our Services, including by tagging posts, providing information on or adding information to a map, and helping us show you more relevant content or ads.
      • Business information. If you use our Business Services, you may share details about your association with a business and services offered by you or the business.
      • Booking information. If you use our Hire a Pro Service, you may share information related to the bookings you seek, such as your search terms, service type and job desired, timing, service address, cost, materials, Job Code, and associated communicatio

1.2 Personal information we may collect from your browser or device.

With your permission, where it is required by applicable laws, we, our service providers, and partners collect technical information when you visit or use Cyfti , engage with our partners, or interact with our or our partners’ marketing communications, including:

  • Device data. Device data may include your device’s manufacturer and model, operating system and version, screen resolution, RAM and disk size, CPU usage, IP address, unique identifiers (including identifiers used for advertising purposes), crash data (if applicable), what device settings you’ve enabled, carrier, radio/network information (e.g., WiFi, LTE, 3G). (As described above, we may collect geolocation data from your device with your permission, or we may derive your general location, such as city, state, or geographic area, from your IP address or other data.) Your device and software settings affect what information your device makes available to us.
  • Online activity data. Online activity data may include the date and time you visited, duration of access, the browser or app version you used (and its settings), the URLs you come from and go to, and how you used Cyfti or interacted with our emails and other messages. For example, online activity data may include how and when you navigated within Cyfti, and which links or features you clicked on, including advertising.

1.3 Personal information we may collect from third parties and public sources.

We may collect information about you from third parties (such as companies we partner with or that provide services to us) and public sources. For example:

  • Vendors and partners to Nextdoor provide various information, such as:
    • Map and residential address information in order to help us launch Nextdoor in new neighborhoods and update existing neighborhoods.
    • Information about Members and their homes for advertising, analytics, personalization, and measurement purposes.
    • Information about businesses to help us create business pages and offer our Services to businesses.
  • Advertisers provide us with information about their users or potential customers to help us personalize advertising and measure the performance of their advertisements.
  • Public sources, such as census data, street addresses, property lot maps, postal address change information, and business listings, provide us with information that helps us understand our Members, improve our Services, and determine potential areas for expansion.
  • Nextdoor Members may sync their contacts with Nextdoor, including their contacts’ names, email addresses, mailing addresses, and phone numbers.

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